For technical support, please submit a ticket using the ClubRunner eSupport Center.
For technical support, please call 1-877-469-2582.
Available Monday - Friday from 9 a.m. - 6 p.m. Eastern Time.
At ClubRunner, we're committed to protecting your privacy.
Your privacy and the integrity of any information you provide are important to us.
We have developed the following policy pursuant to the Personal Information
Protection and Electronic Documents Act, 2000 c.5. (the "Privacy Act").
describes why and how we collect, use and disclose personal information which
you choose to provide to us on our website, as well as how to access, modify, or delete your personal information.
This policy doesn't apply to anyone
who isn't under our control or management, such as the operators of other
websites that you might link to from our website. Such operators may have their
own privacy policies, which might differ from ours.
How Will We Collect Personal Information?
You are under no
obligation to disclose any personal information to us at any time. However, some
features of the website need some personal information to work, such as the
Email Services, Event Planner, or Volunteer Management tools. In the process you
may be asked to give your name, e-mail address, address, etc. for the purpose of
these services. You will also be asked to supply your email address each time
you request your login name and password.
How Do We Use And Disclose
We will keep your personal information stored
securely on our system and will not release it to any third party without your
prior consent. You will be asked to provide a user ID and a password which you
will need to access your personal information or use any features on the
website. You will not be placed on any third party mailing lists. None of your
personal information will ever be shared, rented, sold or otherwise released to
any third party.
You may receive automatically-generated emails from
ClubRunner that are triggered when you perform certain tasks such as registering
for an event or requesting a forgotten password.
You may also receive
emails from other club members. ClubRunner does not control the frequency or
content of member-generated emails. The emails may contain a banner
advertisement at the top, however this will be clearly marked as an
Does Your Site Use "Cookies"?
Our site uses
"cookies" which are small files containing pieces of information that are stored
by your browser on your computer's hard drive. Most Web browsers automatically
accept cookies, but if you prefer, you can set your browser to block them. Our
cookies can contain information such as your user ID that our website uses to
recognize you. Our cookies can't read data off your hard disk or read cookie
files created by other sites. The only personal information our cookies contain
is the information you provide yourself. When you enter personal information on
our website, your personal information will be linked to the cookie we save on
your computer. If you do choose to delete your cookie, you may not be able to
use the administrative features of the website.
How Is My Personal Information Protected?
ClubRunner is committed to protecting your personal information and has developed
and with applicable Federal and Provincial laws.
We also understand your concerns about online security and we do our best to prevent
the loss, misuse or alteration of information under our control. We encourage parties
linked to our site to follow similar practices, however we have no control over how
other websites fulfill their obligations and conduct their privacy policies. We encourage
you to review the privacy policies posted on the websites linked to our website.
Will ClubRunner Share My Information?
When you voluntarily provide ClubRunner with personally identifiable information online,
that information is kept within the ClubRunner family of web site(s) and will not be shared or
distributed to our affiliates, partners, sponsors or advertisers.
What If I Want To
View Or Update My Personal Information, Or Want You To Stop Using Or Retaining
My Personal Information?
You may, at any time, view and update any of
your personal information. The only information required for the club directory
(accessible only to other registered users) is your name and the club you belong
If you have any questions please contact Doxess, 2060 Winston Park Drive, Suite 102,
Oakville, Ontario, L6H 5R7, or call us at (905) 829-5299.
We will use personal information in
the ClubRunner home page so that you can view it. If at some point we would like
to start using your personal information in a manner different from that stated
at the time it was collected, we will first ask for your approval by email.
By visiting our web site(s) and voluntarily providing personal information to the ClubRunner web site(s),
However, we welcome your comments and/or suggestions on improving our web site(s) and policies.
If you do not agree to these terms, or wish to limit the use of any of your personal information
that we may have, you may contact us.
Note On Jurisdiction:
ClubRunner is owned entirely by Doxess, a Canadian company with headquarters in Mississauga, Ontario, Canada. Consequently, by visiting
this web site(s) you agree that in all matters relating to this web site(s) you shall be governed
by the laws of the province of Ontario or Canada, as applicable, and further, that you submit to
the jurisdiction of the courts of the province of Ontario.
You may not use this web site(s) if law prohibits you from doing so in the country in which you reside.